Refund Policy

Refund Policy

Effective Date: May 13, 2026

At ZYROX, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • Items must be unused and in original condition
  • Items must be returned in original packaging
  • Proof of purchase or order confirmation is required

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Final sale items
  • Gift cards
  • Personalized or custom-made products
  • Items damaged through misuse or normal wear

Refund Process

Once we receive and inspect your return, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method
  • Processing times may take 5–10 business days depending on your bank or payment provider

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
  • Original shipping fees are non-refundable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of the item and packaging
  • A description of the issue

We will review the issue and arrange a replacement or refund if applicable.

Order Cancellations

Orders may only be canceled within 12 hours of purchase.

After this period, orders may already be processed or shipped and cannot be canceled.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

To request an exchange, contact us at:
zyrox@outlook.com

Contact Information

If you have questions regarding refunds or returns, contact us:

ZYROX
Email: zyrox@outlook.com